1. Introduction
Welcome to QuokkaGuide. We're committed to protecting your privacy and complying with Australian and international privacy laws. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile app, or any service provided by QuokkaGuide.
By using our services, you agree to this Privacy Policy.
2. What Information We Collect
We collect personal and non-personal information to provide, improve, and secure our services.
2.1 Information You Provide
- Name, email address, password
- Tour content (text, audio, images)
- Billing details (through secure payment providers)
- Feedback, reviews, and support requests
2.2 Information We Collect Automatically
- GPS location (with permission)
- Device type, operating system, browser
- App and site usage data (pages visited, features used)
- Cookies and similar tracking technologies
3. Why We Collect It
We use your information to:
- Create and manage your account
- Deliver GPS-triggered tours and improve functionality
- Enable creators to publish and monetize tours
- Provide customer support
- Process payments and manage financial records
- Send updates (you can opt out of marketing)
- Comply with legal obligations
4. GPS and Location Data
Our mobile app requires location data to trigger audio tours accurately. Location data is only accessed when the app is open and permissions are granted.
We do not track your location outside the context of tour delivery.
5. How We Use and Share Your Information
We do not sell your personal information.
We may share information with:
- Service providers (hosting, analytics, payment processing), bound by confidentiality
- Legal authorities, if required by law
- Other users, only public data (e.g., your creator profile, tour descriptions)
6. Your Rights
6.1 Australian Users (APPs)
- Right to access, correct, or delete your data
- Right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
6.2 European Users (GDPR)
- Right to access and portability
- Right to rectification and erasure
- Right to restrict or object to processing
- Right to lodge a complaint with your Data Protection Authority
6.3 California Users (CCPA)
- Right to know what personal data is collected and why
- Right to request deletion of personal information
- Right to opt-out of sale (we do not sell personal data)
To exercise these rights, contact us at: privacy@quokkaguide.com
7. Data Storage and Security
We store data on secure servers located in Australia and abroad. We use industry-standard encryption, access controls, and secure development practices to protect your information.
8. Data Retention
We retain your data only as long as necessary:
| Data Type | Retention Period |
|---|---|
| Account info | Until account deletion |
| Tour content | While active on the platform |
| Payment and billing | As required by tax and legal laws |
| Analytics/usage logs | 12–24 months, anonymized if retained |
9. Cookies and Tracking Technologies
We use cookies and similar tools for:
- Functionality (remembering preferences)
- Analytics (Google Analytics, etc.)
- Performance monitoring
You can disable cookies via your browser settings. Some features may not work without them.
10. Third-Party Services
Our platform may link to third-party services (e.g., Stripe, YouTube, cloud storage). We are not responsible for their privacy practices. Please review their policies before use.
11. Children's Privacy
QuokkaGuide is not intended for children under 13. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in laws or services. We will post updates on our website and notify you if changes are significant.
13. Contact Us
QuokkaGuide
Email: support@quokkaguide.com
14. Complaints
If you believe we've breached your privacy rights, contact us first. If unresolved, you may lodge a complaint with the OAIC (in Australia) or your local data authority (international users).