Privacy Policy

Welcome to QuokkaGuide. We’re committed to protecting your privacy and complying with Australian and international privacy laws. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile app, or any service provided by QuokkaGuide.

By using our services, you agree to this Privacy Policy.

We collect personal and non-personal information to provide, improve, and secure our services.

2.1 Information you provide

• Name, email address, password
• Tour content (text, audio, images)
• Billing details (through secure payment providers)
• Feedback, reviews, and support requests

2.2 Information we collect automatically

• GPS location (with permission)
• Device type, operating system, browser
• App and site usage data (pages visited, features used)
• Cookies and similar tracking technologies

We use your information to:

• Create and manage your account
• Deliver GPS-triggered tours and improve functionality
• Enable creators to publish and monetise tours
• Provide customer support
• Process payments and manage financial records
• Send updates (you can opt out of marketing)
• Comply with legal obligations

Our mobile app requires location data to trigger audio tours accurately. Location data is only accessed when the app is open and permissions are granted.

We do not track your location outside the context of tour delivery.

We do not sell your personal information.

We may share information with:

• Service providers (hosting, analytics, payment processing), bound by confidentiality
• Legal authorities, if required by law
• Other users, only public data (e.g., your creator profile, tour descriptions)

6.1 Australian users (APPs)

• Right to access, correct, or delete your data
• Right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

6.2 European users (GDPR)

• Right to access and portability
• Right to rectification and erasure
• Right to restrict or object to processing
• Right to lodge a complaint with your Data Protection Authority

6.3 California users (CCPA)

• Right to know what personal data is collected and why
• Right to request deletion of personal information
• Right to opt out of sale (we do not sell personal data)

To exercise these rights, contact us at: privacy@quokkaguide.com

We store data on secure servers located in Australia and abroad. We use industry-standard encryption, access controls, and secure development practices to protect your information.

We retain your data only as long as necessary:

We use cookies and similar tools for:

• Functionality (remembering preferences)
• Analytics (Google Analytics, etc.)
• Performance monitoring

You can disable cookies via your browser settings. Some features may not work without them.

Our platform may link to third-party services (e.g., Stripe, YouTube, cloud storage). We are not responsible for their privacy practices. Please review their policies before use.

QuokkaGuide is not intended for children under 13. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it promptly.

We may update this Privacy Policy to reflect changes in laws or services. We will post updates on our website and notify you if changes are significant.

QuokkaGuide

Email: support@quokkaguide.com

If you believe we’ve breached your privacy rights, contact us first. If unresolved, you may lodge a complaint with the OAIC (in Australia) or your local data authority (international users).

OAIC: https://www.oaic.gov.au/privacy/privacy-complaints